Accessibility

Leader Bank Pavilion strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at 617.728.1600 or email leaderbankpavilion@livenation.com.

ARRIVAL & ACCESSIBLE ENTRANCES

The main entrance to Leader Bank Pavilion is accessible. The Staff Gate and exterior VIP Club Entrance feature small staircases, but all areas can be accessed after entering the main gate. Visit our Guest Services booth at the main entrance if assistance is needed to reach your seat. 

RESTROOMS

Our accessible restroom is located next to the Box Office future show sales window inside the venue.  

ACCOMMODATIONS

All concession and merchandise stands are accessible at Leader Bank Pavilion.

TICKETING

You can buy ADA tickets online – no need to call the box office. To find tickets in the Accessible Seating Area of Leader Bank Pavilion, select the Filters icon on the upper right of the ticket page where you see available tickets. You will be shown your seat location once the ticket is selected. Look for the show accessible tickets on the Tickets page to view all available accessible seats. There’s accessible seating in every price range. Try to buy ADA tickets in advance so you secure a seat – there’s limited availability on the day of an event.

 

ACCESSIBLE PARKING

Leader Bank Pavilion does not control any on-site parking for guests. Accessible Parking is available at the various parking lots and parking garages in the area. Additionally, Leader Bank Pavilion has partnered with ParkWhiz to offer other easy and reliable options. Click HERE to book parking. 

DROP OFFS & RIDESHARE

A drop off lane is provided along Northern Avenue at the front entrance which is accessible. 

MEDICATION NEEDS

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We do not have the ability to store any type of medication.  Over the counter medication must be in its original packaging.  

DIETARY NEEDS

Leader Bank Pavilion takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

SERVICE ANIMALS

At Leader Bank Pavilion, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

SIGN LANGUAGE INTERPRETATION

Leader Bank Pavilion offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by email to leaderbankpavilion@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. Accommodations will be made in or around the same section as the purchased ticket.

ASSISTIVE LISTENING DEVICES 

Assistive Listening Devices (ALDs) technology in Leader Bank Pavilion is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the west information booth to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or ear buds.

• Connect to Wi-Fi network Free_Fan_Wifi
• Download the Listen Everywhere app via the App Store
• Connect to the audio channel in the app 
• Enjoy the show! 
• Using this app will work in any area of Leader Bank Pavilion

MOBILITY DEVICE STORAGE

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

KULTURE CITY

Leader Bank Pavilion has partnered with KultureCity® to enhance our ability to assist and accommodate guests with sensory needs. Our goal is to provide an inclusive experience for all guests during all events. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing needs by supplying our staff with annual training and by offering the resources and accommodations below to our guests.

KultureCity®Sensory bags containing special KCVIP badges, feeling thermometer, fidget tools, and noise-canceling headphones are available for checkout (at no cost by leaving an ID) at Guest Services. Sensory bags can be used for all abilities of all ages.

Weighted lap pads and strobe-canceling glasses are also available upon request (at no cost by leaving an ID) at Guest Services.