Accessibility
BEFORE THE EVENT
TICKETS
You can buy ADA tickets online – no need to call the box office. Look for the show accessible tickets on the Tickets page to view all available accessible seats.
There’s accessible seating in every price range.
Try to buy ADA tickets in advance so you secure a seat – there’s limited availability on the day of an event.
INTERPRETER REQUESTS
If you need an interpreter for an event, call us at least two weeks ahead of time on 617-728-1601 and we’ll arrange one for you.
You’ll have to pick up your tickets at will call, where you’ll meet your interpreter and be taken to your seats.
There’s no charge for interpreter services.
HEARING DEVICES
If you need an assisted listening device, call us at least two days before the event on 617-728-1601 and we’ll sort it out for you.
UNEXPECTED NEEDS
If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion.
There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.
ON THE DAY
AT THE VENUE
If you have any questions or need more help, someone in our Guest Services information booth can help. You’ll find them in the middle of the ticket gates.
All bathrooms, concession stands, and merchandise stands are accessible.
KULTURE CITY
Leader Bank Pavilion has partnered with KultureCity® to enhance our ability to assist and accommodate guests with sensory needs. Our goal is to provide an inclusive experience for all guests during all events. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing needs by supplying our staff with annual training and by offering the resources and accommodations below to our guests.
KultureCity®Sensory bags containing special KCVIP badges, feeling thermometer, fidget tools, and noise-canceling headphones are available for checkout (at no cost by leaving an ID) at Guest Services. Sensory bags can be used for all abilities of all ages.
Weighted lap pads and strobe-canceling glasses are also available upon request (at no cost by leaving an ID) at Guest Services.
SERVICE DOGS
Only registered working dogs are allowed inside the venue during events.
In line with ADA’s guidelines, a service dog is individually trained to perform tasks directly related to a person’s disability.
Service dogs must be kept on a leash or in a harness unless this interferes with their work. We can also make an exception if a disability makes it impossible to handle a harness or leash.
If you can’t use a harness, leash, or any other type of tether, you must be able to control your service dog through voice, signals, or other methods.